Monday, 1 May 2017

Speech And Voice Improvement: Enhancing Business Through Speech Analytics

By Karen Adams


Effective communication is the helm of a successful business. Round the clock customer support, by way of a contact center, gives the assurance of prompt service and any subsequent action required in real time. However, the biggest challenge that the contact centers face is to be effective enough to be able to evaluate and augment their representatives' presentations, so that optimum performance results are achieved. One aspect of research that comes handy to such a business is Speech and Voice Improvement.

Therefore, how can you attain your vocal expressiveness which will spice your presentations and make them more engaging, influential and interesting? Believe it or not, achieving a dynamic presence in vocal is all about not doing something: attempting to sound professional or working on becoming "an excellent public speaker."

Tune up your speech and vocal skills by getting an audit or assessment done by a speech coach to improve the sound and clarity of your speech. You do not hear what others hear you say and sometimes you do not realize the annoying vocal habits that you have adopted over the years.

Business areas like sales, marketing, customer support and operations can profit from this analysis. Through the analysis, the contact center can become a strategic asset for the company rather than a costly liability. In addition, the SA can provide the supervisors the tool to train and evaluate the staff, so that interactions with the customers can improve. Integration of SA into a business can be very helpful if applied thoroughly.

Speak at Community groups: Introduce your business at your local Chamber of Commerce by speaking for a few minutes about the benefits your business is offering people in your community. Be sure to use your networking sound bite, so you do not ramble or sound disjointed. Go to other service groups and associations to also get the word out. Always remember to use your new tool, your powerful vocal sound, to get your image out in the public and generate business.

Spend some time, then, in learning how effectively you use your voice. Train your ear to listen not only to the information you are imparting, but also to how you say things. Record yourself when talking with friends and listen to the results. Ask your colleagues what they think about your vocal delivery. After you have more knowledge from outside sources, start working on enhancing and improving your problem areas.

Critical information: the critical information provided by the Speech analytics process proves vital for the supervisors and managers. They can use this information to improve customer relations by training the representatives to interact in an improved manner. The real-time analytics also helps in triggering alerts to the supervisors, who can step in conversations that need higher level intervention.

Business strategies today are moving toward the webinars, social media, and videos on your website to get your message out there. If you transform your voice skills to the online formats as well; then you will increase the bottom-line of your business and your brand.




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