There could hardly be a consumer left that has not saved for a treasured item only to be bitterly disappointed after the purchase. The product does not work, or it does not perform as advertised, it may prove to be dangerous or it breaks soon after the purchase. Many consumers can testify to the difficulties that they have experienced in getting suppliers and manufacturers to address their complaints. With help from lemon law attorneys Los Angeles consumers can take these scam artists to task.
When buying products, especially expensive ones, consumers are often reassured by the fact that the purchase is covered by a warranty. Unfortunately, express warranties, issued by the manufacturer, often contain numerous exclusion clauses that only come to light when the consumer experiences problems with the product. In many cases these warranties are meaningless and designed to protect the manufacturer rather than the consumer.
There are also implied warranties issued by the dealer. They are almost never in writing but the dealer promises to replace or to repair the product if it is faulty or if it does not perform as promised. In some cases the consumers is even promised his money back. Sadly, as many consumers know from personal experience, it is often very difficult to get the dealer to honour his promises.
Consumers in the United States first got official protection in 1975 when the Magnus Moss Warranty Act was passed. This act was a landmark in the fight for consumer rights but it only dealt with the purchase of vehicles and some types of appliances. Many states have also passed additional laws that cover a wider spectrum of products and that make provision for imposing heavy fines on errant manufacturers.
Consumers are not always blameless, however. For example, devices such as stoves and air conditioning units that require installation by qualified technicians will not be covered by any warranties if buyers undertake to take on these tasks themselves. The same hold true for consumers that use devices in the wrong manner. In such cases no lawyer will agree to take the case.
Before a consumer is allowed to take his complaint to court he must first make an afford to resolve the matter with the manufacturer or dealer. It is best to conduct all communications in writing, but in the case of telephone calls or personal meetings it is vital to record the date and time, the names of the people that participated and the gist of the discussions.
If no satisfaction can be obtained a lawyer can be approached. He will study the history of the complaint and assess the chances of a successful legal challenge. He will then contact the dealer or manufacturer to inform them that he will be handling the case. Many businesses offer quick settlements because they want to avoid bad publicity, fines and the cost of defending the case in open court.
Consumers have rights and they should exercise those rights. For far too long have unscrupulous businesses provided shoddy service and products without fear of being taken to task. If every unhappy consumer expresses his dissatisfaction then manufacturers and dealers will be more careful when they design products or make promises regarding the quality and performance of their products.
When buying products, especially expensive ones, consumers are often reassured by the fact that the purchase is covered by a warranty. Unfortunately, express warranties, issued by the manufacturer, often contain numerous exclusion clauses that only come to light when the consumer experiences problems with the product. In many cases these warranties are meaningless and designed to protect the manufacturer rather than the consumer.
There are also implied warranties issued by the dealer. They are almost never in writing but the dealer promises to replace or to repair the product if it is faulty or if it does not perform as promised. In some cases the consumers is even promised his money back. Sadly, as many consumers know from personal experience, it is often very difficult to get the dealer to honour his promises.
Consumers in the United States first got official protection in 1975 when the Magnus Moss Warranty Act was passed. This act was a landmark in the fight for consumer rights but it only dealt with the purchase of vehicles and some types of appliances. Many states have also passed additional laws that cover a wider spectrum of products and that make provision for imposing heavy fines on errant manufacturers.
Consumers are not always blameless, however. For example, devices such as stoves and air conditioning units that require installation by qualified technicians will not be covered by any warranties if buyers undertake to take on these tasks themselves. The same hold true for consumers that use devices in the wrong manner. In such cases no lawyer will agree to take the case.
Before a consumer is allowed to take his complaint to court he must first make an afford to resolve the matter with the manufacturer or dealer. It is best to conduct all communications in writing, but in the case of telephone calls or personal meetings it is vital to record the date and time, the names of the people that participated and the gist of the discussions.
If no satisfaction can be obtained a lawyer can be approached. He will study the history of the complaint and assess the chances of a successful legal challenge. He will then contact the dealer or manufacturer to inform them that he will be handling the case. Many businesses offer quick settlements because they want to avoid bad publicity, fines and the cost of defending the case in open court.
Consumers have rights and they should exercise those rights. For far too long have unscrupulous businesses provided shoddy service and products without fear of being taken to task. If every unhappy consumer expresses his dissatisfaction then manufacturers and dealers will be more careful when they design products or make promises regarding the quality and performance of their products.
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